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FAQ

1. What is BikePas?

BikePas is a bike and e-bike rescue and transport service in the Vancouver area. We provide safe, reliable pick-up and drop-off for bicycles, as well as basic roadside assistance and complimentary bike inspections.

2. What types of bikes can BikePas transport?

We transport most bicycles, e-bikes, and cargo bikes, including long-tail models like the RadWagon. Our fleet is designed to handle large e-bikes safely.

3. Do you only pick up e-bikes, or regular bikes too?

We pick up both! Whether it’s a standard bike, e-bike, or cargo bike, BikePas can transport it safely.

4. How does the rescue service work?

Our rescue service helps when your bike has a breakdown, dead battery, or other mechanical issues. You can schedule a pickup in advance or request emergency assistance if you need immediate help. Our team will pick up your bike (and rider, when safe) and transport it to your chosen destination within our service zone.

5. What areas does BikePas serve?

We cover part of Vancouver, Burnaby, and New Westminster. You can view our service zone [here].

6. Do you offer service outside the coverage zone?

Occasionally, yes. Out-of-zone pickups may be accepted for an additional fee. We’ll provide pricing before dispatch so you can decide.

7. What are your operating hours?

Our regular hours are Wednesday–Sunday, 8:00 AM–8:00 PM.

8. Do you offer late-night or after-hours pickups?

Not currently. We plan to expand hours in the future as our team and fleet grow.

9. What is the difference between a scheduled pickup and an emergency rescue?

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  • Scheduled Pickup: Book at least 24 hours in advance, usually from home or work.

  • Emergency Rescue: For urgent situations on the road, like a dead battery or breakdown. We aim to reach you as quickly as possible.

10. How quickly can BikePas arrive in an emergency?

We strive to reach emergency requests within about an hour, depending on traffic and location.

11. Can I track the driver in real time?

Yes! For emergency rescues, we provide a live tracking link so you can see when your BikePas driver will arrive.

12. How far in advance should I book a scheduled pickup?

We recommend booking at least 24 hours in advance to ensure availability. Scheduled pickups are ideal for planned maintenance, rides, or transport.

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