Privacy Policy

Last updated: November 1st, 2025

1. Introduction

BikePas is a sole proprietorship registered in British Columbia, Canada.
For any privacy-related inquiries, you can contact us at info@bikepas.com.

We are committed to protecting your personal information and being transparent about how we collect, use, disclose, and store it when you interact with our services — including our website, which is hosted on the Wix.com platform.

2. Information We Collect

We collect the following information when you use our services:

Personal Information:
- Name
- Email address
- Phone number
- Address or pickup/drop-off location
- Membership or account details (such as status, history of rescues, and assistance requests)
Bicycle Information:
- Make, model, color, and serial number (when provided for rescue or verification purposes)
Payment Information:
Payment processing is handled securely through Wix Payments. BikePas does not store your full payment card details.
Automatically Collected Information:
We may collect certain technical data automatically through cookies, analytics tools, and similar technologies. (See Section 5 below.)

3. How We Use Your Information

Your information is used for purposes including:

Managing your account or membership
Processing bookings, rescues, and related payments
Sending service confirmations, updates, or support messages
Providing promotional or marketing communications (with your consent)
Improving our website, services, and customer experience
Complying with applicable legal or regulatory requirements

4. Sharing Your Information

We do not sell or share your personal information with third parties for their own marketing or commercial purposes.

Your data may be shared only with Wix and its affiliated services for hosting, payment processing, and site functionality.
If required by law or necessary to protect our rights, we may disclose information in response to legal processes or requests from authorities.

5. Cookies, Tracking & Analytics

Our website uses cookies and similar tracking technologies to enhance user experience and improve performance.
Wix places essential cookies for security and site functionality and may use others for analytics or optimization.

You can manage or decline non-essential cookies via your browser settings or the on-site cookie banner.
For more information, visit: Wix Cookie Policy

6. Data Storage & Retention

Your data is securely stored on Wix servers and related infrastructure, which may be located in jurisdictions outside Canada (such as the U.S. or EU), in compliance with applicable laws.

We retain your data for as long as your account or membership remains active, and for a reasonable period thereafter to maintain service history or comply with legal obligations.
You may request data deletion at any time by contacting us or using Wix’s built-in data request tools.

For more information on Wix’s data handling and storage practices, please visit:
👉 Wix Privacy Policy

7. Your Rights & Communications

You have the right to:

Access the personal data we hold about you
Correct or update your information
Request deletion of your data
Unsubscribe from marketing messages at any time (via “unsubscribe” links or replying “STOP” to texts)

8. Security

We take reasonable technical and organizational measures to safeguard your personal information.
However, no online system can guarantee absolute security, and we encourage users to take appropriate precautions when sharing information online.

9. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
When we do, we will revise the “Last Updated” date at the top of this page.
We encourage you to review this page periodically for any updates.

10. Contact Us

If you have questions about this Policy or wish to exercise your privacy rights, please contact us at:
📧 info@bikepas.com